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1. 
Cover image for Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
by 
Grigoroudis, Evangelos. author.
https://doi.org/10.1007/978-1-4419-1640-2
Format: 
Excerpt: 
International Series in Operations Research & Management Science,
2. 
Cover image for Handbook of Marketing Decision Models
Handbook of Marketing Decision Models
by 
Wierenga, Berend. editor.
https://doi.org/10.1007/978-0-387-78213-3
Format: 
Excerpt: 
International Series in Operations Research & Management Science,
3. 
Cover image for Pro-active Dynamic Vehicle Routing Real-Time Control and Request-Forecasting Approaches to Improve Customer Service
Pro-active Dynamic Vehicle Routing Real-Time Control and Request-Forecasting Approaches to Improve Customer Service
by 
Ferrucci, Francesco. author.
https://doi.org/10.1007/978-3-642-33472-6
Format: 
Excerpt: 
Operations Research and Decision Theory.